Terms and Conditions

Website Terms and Conditions

This website is operated by Life Changing Challenges and by using this website you agree to the following terms and conditions.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. We cannot guarantee that the information is in date nor comply with individual circumstances. If you have any doubts about information on this site then please do not hesitate to contact Life Changing Challenges and speak to a member of staff direct.

Life Changing Challenges cannot accept any responsibility for the consequences of any errors or omissions. Any reliance you place on information found on this site or linked to on other websites will be at your own risk. Life Changing Challenges , its agents and employees, are not liable for any losses or damages arising from your use of this site.

All links out of this website are checked on submission and on a regular basis and are only included to enhance the information we provide. However, their websites are not under our control and Life Changing Challenges are therefore not responsible for the content, information, services or products provided by these companies. Should you have any issues with the content of the sites we link to then please contact us so we can review these links and act accordingly.

This website does not endorse or favour any specific commercial product or business. Non-government sites linked to from this website are present only because they may be useful additions to the information we provide. A link to a third-party website does not imply endorsement; use your own business judgement to decide whether the information or service on that website is suitable for your needs. If a website is not linked to, this does not mean or imply that it is unsatisfactory. The linked websites are regularly reviewed in the light of customer usage and feedback.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.


Life Changing Challenges Terms and Conditions

LIFE CHANGING CHALLENGES facilitates the raising of funds for charities by providing adventure trips. Persons wishing to raise monies for the charities concerned must commit to raise the fundraising target applicable for their chosen trip. The cost of the trip is paid to LIFE CHANGING CHALLENGES out of the sponsorship monies raised and the remaining sponsorship monies are kept by the charity concerned as a donation.



LIFE CHANGING CHALLENGES provides its services on the following terms and conditions. Please read the document carefully as you are bound by the terms and conditions herein set out following the circumstances listed in condition 2.

We suggest that before you sign the Quotation or complete Website Confirmation you read through these terms and conditions. If you have any questions concerning them please ask us.

You should keep a copy of these terms and conditions for your records.

The meaning of some words used in these terms and conditions:

‘we’, ‘us’ or ‘our’ is a reference to Nathan Money trading as LIFE CHANGING CHALLENGES.

‘you’ or ‘your’ is a reference to the person as named on LIFE CHANGING CHALLENGES registration form. to whom we are providing our Services and who is required to pay for the services we provide;

‘Parties’ is a reference to both us and you;

‘Country’ means the Country where we will provide make the Arrangements; and

‘Arrival’ Means the date in which you enter the Country from the UK.

'Quotation’ means the quote supplied to you at the time of booking, which will include the price for the services as well as an appendixed non-definitive list of the Services and package offered to you

‘Arrangements’ means the arrangements for travel listed in the Quotation and Website Confirmation. The whole of the Arrangements combined to be known as ‘the package.’

‘Price’ means the price of making the Arrangements contained in the Quotation or Website Confirmation.

‘Website Confirmation’ booking via our website www.life-changingchallenges.co.uk

“the Registration Fee” means the registration fee payable to LIFE CHANGING CHALLENGES for the Trip. This is payable in addition to the Fundraising Target.

“the Fundraising Target” means the amount of money that you have committed to raise as a donation to your chosen charity.

 “Basic Trip Cost” means the cost of the Trip payable to LIFE CHANGING CHALLENGES as advised at the time of booking (excluding any Airline Fuel Supplement and insurance premiums).

 “Airline Fuel Supplement” means the amount of any fuel supplement payable to the airline(s) operating the flights which form part of the Trip and which you are advised at the time of booking does not form part of the Basic Trip Cost.

“Surcharge” means any surcharge payable in accordance with clause 11 of section B of these booking conditions.

 “Total Trip Cost” means the total amount payable to LIFE CHANGING CHALLENGES in respect of the Trip including the Registration Fee, the Basic Trip Cost, any Airline Fuel Supplement and any Surcharge but excluding any costs and charges payable in the event of cancellation or amendment by you.



A contract between you and us will come into being when:

2.1 You sign the Quotation or complete the Website Confirmation, and

We notify you that we have received Deposits from more than 8 people wishing to travel at the same time.

2.2 Prior to the contract coming into being, you can request the return of your deposit at any time prior to us finding 8 people who wish to travel at the same time. We will return the deposit as soon as possible and cease finding a suitable date for travel for you altogether.

2.3 By making a website Confirmation or signing a Quotation you are confirming that you are 18 or over and have authority to accept these terms and conditions.



3.1 Once a package has been booked by you through us, we confirm our role as an organiser for the purposes of the Package Travel, Package Holidays and Package Tours Regulations 1992.

3.2 Once the contract between you and us comes into being these terms and conditions become binding on the Parties we will make the arrangements in consideration of the payments listed in condition 4. Any arrangements relating to excursions or accommodation will not be made until the full balance of the Price has been paid to us.

3.3 You must advise us immediately if any of your personal details listed in the Quotation or Website Confirmation are incorrect. Any failure to do so will not be the fault of us and we will accept no liabilities for such failure.

3.4 The Quotation or Website Confirmation does not include a date of travel. This will be arranged between those wishing to travel in accordance with condition 4.

3.5 We will ensure that one of our employees will be with you during all of the excursions listed within the Arrangements to ensure the smooth running of the package. All Arrangements (subject to change) will have been arranged prior to Arrival and any further excursions offered by the employee will be subject to his discretion and payment will be required at the rate agreed between the employee and you. If you wish to make a complaint during the package, you should contact the employee as soon as possible, who will try to resolve the complaint at the earliest possible opportunity.

3.6 Any brochures or other advertising or information supplied to you prior to booking is for information purposes only and no warranty is given that the items listed in such literature will form part of the Arrangements.



4.1 Deposit

4.1.1 The deposit amount for most of our packages is the cost of the registration fee as listed in the Quotation or Website Confirmation. Once we receive deposits from more than 8 people who wish to travel we will agree a date for travel between you and the other travellers. Should we be unable to obtain 8 travellers wishing to travel at a specified date within 3 months of taking your booking, your deposit will be returned and our contract with you cancelled unless we agree otherwise.

4.1.2 Upon successful agreement between the parties of the Arrival date you will be sent confirmation and the due dates for payment of the remainder of the price. On successful agreement between the travellers of the Arrival date the deposit ceases to be refundable unless in accordance with condition 7.3 or 7.1.2 as internal flights will need to be booked by us, payment of which is non-refundable.

4.2 Price

4.2.1 The total sum of the Price will be that agreed at the time of booking between the parties and listed in the Quotation or Website Confirmation

4.2.2 The total balance of the Price must be received by us no later than 90 days prior to Arrival or at the time of payment of the deposit if Arrival is less than 90 days from the date of booking.

4.2.3 The Price is subject to;

a) surcharges if any increases in transportation costs occur,

b) taxes,

c) landing taxes and disembarkation fees,

d) and currency fluctuation.

If for any reason the price of the package fluctuates by more than 20% you will have the same options as those listed in condition 7.1.2.

No increase in the Price will be made 30 days prior to Departure nor if the increase is less than 2% of the overall Price.

4.2.4 The prices quoted are inclusive of VAT only where specified.

4.2.5 On receipt of the total balance of the Price we will begin to finalise the Arrangements and provide confirmation of payment of the Price.

4.3 What happens if I fail to pay all monies on time?

4.3.1 If LIFE CHANGING CHALLENGES or the Charity (as applicable) do not receive all payments due from you (including any surcharge where applicable) in full and on time, your place on the trip will no longer be guaranteed; further surcharges may be applicable. LIFE CHANGING CHALLENGES will be entitled to keep the Registration Fee paid or due at that date. If you intend to cancel but have not notified LIFE CHANGING CHALLENGES in writing of your intent to cancel by this date, you must pay the cancellation and any administration charges detailed in clause 14 depending on the date LIFE CHANGING CHALLENGES reasonably treats your booking as cancelled.

4.3.2 You will be liable for all costs incurred by LIFE CHANGING CHALLENGES in order to collect any monies due. Should any payment be more than 14 days late, we reserve the right to cancel your package whereupon we will charge the cancellation charges listed in condition 8.2



Once all of the Arrangements have successfully been arranged with the suppliers, we will advise you of the same by providing you with confirmation of the final travel arrangements.



The Trip may involve hazards which are inherent to the activities involved in it. These inherent hazards increase the risk to participants of personal injury, death, illness, and/or loss or damage to property. By making your booking with  you acknowledge and accept the inherent hazards involved in the Trip. Except as set out in this Agreement, LIFE CHANGING CHALLENGES cannot accept any liability for any personal injury, death, illness, loss or damage to property or any other loss or damage you incur as a result of your participation in the Trip. Any safety equipment supplied must be worn correctly at all times. Your cycling helmet should be worn at all times when you are cycling.



Clients taking their own equipment including a bike on a trip are responsible for any charges for transportation levied by the airline including excess baggage.



LIFE CHANGING CHALLENGES and/or the Charity reserve the right on reasonable grounds to refuse participation to anyone at any time without having to disclose the

reason. Your entitlement to participate depends on our being satisfied that there are no circumstances under which LIFE CHANGING CHALLENGES ought properly to

decline your participation. LIFE CHANGING CHALLENGES decision on your participation shall be final and binding. LIFE CHANGING CHALLENGES however will not exercise this right without having clear grounds to do so. In any circumstances where LIFE CHANGING CHALLENGES decides that you may not participate, your Registration Fee and insurance premium will be refunded to you in full .When you book with LIFE CHANGING CHALLENGES, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any

claims subsequently made against LIFE CHANGING CHALLENGES (together with LIFE CHANGING CHALLENGES own and the other party’s full legal costs) as a result of your actions.

8.1. Registration Form

Signing your registration form or submitting your online booking form signifies your agreement to abide by the authority of the leader, who represents LIFE CHANGING CHALLENGES. The decision of the leader as to the conduct, itinerary and objectives of the trip is final. If in the opinion of the leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole or that your general well-being will be put at risk by continuing with the Challenge, you may be asked to leave the trip without the right to any refund for unused services.



9.1 You may cancel your package at any time. To cancel your package you should contact us by writing immediately as cancellation will only be effective on receipt of such written confirmation.

9.2 If you cancel your booking within 90 days of Departure the following cancellation charges will occur as we will be required to pay third parties in making the Arrangements;

Days before Arrival;                     Charge;

More than 90 days;         Deposit plus 10% of the remaining balance of the


90 days to 46 days;         50% of the Price

46 days to 0 days;          100% of the whole Price


9.3 Once the package has commenced, should you decide to discontinue, no refund will be payable.

9.4 Please note that certain travel insurance policies include cover for loss of deposit and cancellation fees. Please refer to your insurance provider when taking such cover.


If you have paid the Total Trip Cost directly to LIFE CHANGING CHALLENGES

9.5 If you cancel your booking, the cancellation charges referred to above will apply. You will receive a refund of any monies paid by you directly to LIFE CHANGING CHALLENGES relating to the Total Trip Cost after deduction of the cancellation charges set out above. Please also see clause 4.3.


If the Charity has paid the Trip Cost to LIFE CHANGING CHALLENGES

9.6 If you cancel your booking, the cancellation charges referred to above will apply. LIFE CHANGING CHALLENGES shall refund to the Charity any monies relating to the Basic Trip Cost paid by it to LIFE CHANGING CHALLENGES after deduction of the cancellation charges set out above. You agree that the Charity shall be entitled to keep any such refunded monies and shall not be obliged to pay them to you.

If cancellation occurs in circumstances where recovery of cancellation charges is indemnified under your travel insurance, you hereby agree that you will co-operate in the recovery of these charges from the insurers and any sums recovered under the policy will again be paid to the Charity. With regards to any monies paid to the Charity over and above the Basic Trip Cost, no refund of these will be payable to you in the event of your cancellation of your booking as these monies were raised for charitable purposes.

9.7 Transferring your place to another Trip may be possible subject to regulations of organisations of the destination. You must make this request to LIFE CHANGING CHALLENGES (and your Charity where applicable) in writing.

More than 90 days before departure, LIFE CHANGING CHALLENGES will endeavour to transfer your Registration Fee less £50 administration fee. Further charges may be deducted where costs exceeding this have been spent on your behalf and are irrecoverable by LIFE CHANGING CHALLENGES. The Trip you transfer to must depart within 12 months of the Trip you transfer from and only one transfer is allowed per booking. You must immediately pay the difference to LIFE CHANGING CHALLENGES if your new Trip has a higher Registration Fee; where this is lower, LIFE CHANGING CHALLENGES will deduct any difference from the Trip Cost invoice to be paid by you or your Charity. You must accept and adhere to any differences in Trip Costs and Fundraising Targets, and sign a new registration form when requested. If your request to transfer is made 90 days or less prior to departure, LIFE CHANGING CHALLENGES will be unable to transfer your Registration Fee and cancellation charges as above will be applicable.



10.1 Accommodation

10.1.1 Any minor changes we make in the accommodation will be notified to you as soon as possible. Minor changes are those changes in accommodation from the place listed to a place:

a) in a similar region of the Country, and/or

b) to a place of similar quality, and which does not significantly affect the package as a whole. We reserve the right to make any minor amendments to the accommodation.

10.1.2 Any significant changes to the accommodation listed in the Arrangements will also be notified to you as soon as possible. Significant changes are those changes in accommodation from the place listed to:

a) a place in a different region of the Country, and/or

b) is of a different quality, and which significantly affects the package as a


Should a significant change occur we will offer you the following choices; accepting the changed arrangements accepting a different package (if we are so able to offer) to be arranged for a different date of Arrival. The package will be of a similar quality to the original package (or if a package of a lower quality is offered, you can accept the lower quality package plus a refund of the difference between the Price previously paid and the price of the lower quality package), or declining the changes and cancelling your booking with us whereupon we will repay all of the Price paid by you providing you notify us of your desire to cancel the package within 7 days of notification of the changes.

10.1.3 Should any minor changes be made or should you accept any significant changes to the accommodation, any increases in the Price will be payable by you and will form part of the balance that must be paid within 90 days of Arrival (or is payable within 1 week of notification if less than 90 days prior to Arrival). Should the Price be reduced, we will refund such difference to you within 7 days or reduce your balance owing to us accordingly. Any changes to the Price as a result of any changes in the accommodation will be notified to you when you are made aware of the necessary change. Terms and condition on which LIFE CHANGING CHALLENGES provides its services to consumers.

10.1.4 The above condition 10.1.3 is made subject to the following. In respect of minor changes; the only additional charges you are liable for will be

a) the transport costs (including the costs of fuel),

b) taxes and embarkation and disembarkation fees, and

c) the exchange rates applied to particular packages, no increase to the Price will be made within 30 days of Arrival, and you will not be liable for any increase in the Price which is less than 2% of the overall value of the Price.

10.2 Excursions and Transfers/Travel

10.2.1 The excursions listed in the Arrangements and any itineraries we provide should only be taken as an indication of the type of package we intend to offer and not as a contractual obligation on our part. We reserve the right to make any alterations to the excursions, transfers or internal travel and amenities if, in our reasonable opinion, it is necessary to do so for aspects of health and safety or to ensure satisfactory progress of the trip. By agreeing to the package you accept that we can be flexible in running of the package and can amend the excursions, transfers and internal travel when and as we deem appropriate, and will not be liable for any delays, inconvenience, discomfort or disappointment caused as a result of such amendments. Any changes in the travel or the excursions will be deemed to be a minor change for the purposes of clause 10.1.3.

10.2.2 Should you decide not to complete any of the excursions offered, we are not liable to supply additional excursions or supply any refunds or any other services for the times in which you are not present with the group.

10.3 If we cancel the package If the package is cancelled by us you will have the following options;

10.3.1 a full refund of all of the Price paid by you to us,

10.3.2 to take a further package of equivalent quality if we are able to offer the same, or

10.3.3 to take a package of lower quality and:

a) if the full Price has been paid, to recover from us the difference between the Price paid and the price of the lower quality package, or

b) if the full Price has not been paid, a reduction in the balance of the Price owing.

10.4 Compensation

If the original package is cancelled in accordance with condition 10.3 or 10.1.2 you will be entitled to the following compensation;

Days before Arrival;   Compensation

More than 90 days;            £20

90 days to 46 days;            £35

46 days to 0 days;              £50

10.5 Your Right to Transfer the Package

10.5.1 Providing that the person to whom you transfer the package to is suitable and approved by us 14 days prior to Arrival, and

10.5.2 all of the Price has been paid, you are entitled to transfer the package to any person.



You must arrange travel insurance for the full duration of the package. You must ensure that the insurance cover is adequate and appropriate for the package and all of the excursions as well as your personal needs and medical requirements. You must provide us with details of your insurance policy (policy number, insurer and point of contact) prior to Arrival. It is your responsibility to arrange adequate and suitable insurance and we will not review your policy.

Any loss of personal property or valuables is not the responsibility of us and insurance to cover such losses is highly recommended. Any insurance advice provided by us is given in good faith to the best of our knowledge and we will not be liable for any failure by you to obtain adequate and suitable insurance regardless of the advice provided. You must contact an appropriate insurance provider well in advance of Departure for insurance advice.



12.1 Prior to departure you should;

12.1.1 visit your local GP to obtain any medication or prescriptions you require and what vaccinations you require for travelling to the Country ensuring they are administered in advance of departure. We will provide general advice and information about health formalities only. Due to some of the Arrangements taking place at high altitude, we advise that you seek medical advice prior to travelling as a matter of course.

12.1.2 obtain any necessary equipment you require such as mosquito nets,

12.1.3 check all travel advice relating to the Country including that issued by the British Foreign and Commonwealth Office, and

12.1.4 obtain all necessary VISA’s and other documents (including a valid passport) necessary to enter the Country.

12.2 All advice given by us in relation to those matters listed in condition 12.1 is given in good faith to the best of our knowledge at the time. We bear no responsibility as to such matters regardless of whether we have provided such advice.

12.3 It is your responsibility to advise us of any medical conditions you may suffer from well in advance of Arrival. We reserve the right at any time to require you to produce a doctor’s certificate confirming you are of sufficient health to take part in the Arrangements. Should we become aware of a condition that might affect your or other people’s enjoyment of the package, we reserve the right cancel your booking and apply the charges listed in condition 9.2 should we be unable to meet your special requirements as a result of your condition. The Country may involve excursions to places of high altitude and as such it is vital that we are advised of any medical conditions.

12.4 We cannot accept liability, or consider any refunds, if you cannot travel due to any of your travel documents being incomplete or incorrect nor should you be advised by you GP that you are unfit to travel or participate in the package.

12.5 If you break the terms of any VISA you will not be entitled to a refund or any alternative packages as a result of being detained or returned to the UK.



13.1 We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.

13.2 Subject to condition 13.1:

13.2.1 We will only pay compensation if the Arrangements made have not been made by us or our employees with reasonable skill and care and consequently such failures have significantly affected your experience and enjoyment of the package. We will not pay compensation if the package is cancelled by due to reasons beyond our control.

13.2.2 We will not be liable for any claim or refund arising out of the following, any fault of the person affected or any other member of the travelling party, any fault of any third party unconnected with the provision of any of the Arrangements circumstances such as a Force Majeure: which may affect the Arrangements through no fault of our own including; war, act of god, terrorism, fire, sickness, bad weather, acts of government, cancellation of internal flights.



We will have the right to amend the terms and conditions of this contract where:

14.1 we need to do so in order to comply with changes in the law or for regulatory reasons; or

14.2 we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long such correction is minor and does not materially affect the contract.

Contracts (Rights of Third Parties) Act 1999

14.3 For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions.

Law and jurisdiction.

14.4 This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England.



15.1 Should you feel you have reason to complain during the package, you should contact our representative who is based in the Country with you who will endeavour to deal with the complaint during the package.

15.2 Any complaints raised prior to or following the completion of the package, should be referred to Life Changing Challenges, 20 Station Road, Sedgefield, TS21 2DA. We will endeavour to respond to all complaints raised within 28 days of receipt. Any complaints raised in respect of our suppliers will be forwarded directly to the supplier.

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